Our policy lasts 45 days for shipments within the contiguous U.S. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For purchases that contain items on backorder or shipping addresses outside of the contiguous U.S, our policy extends to 75 days.
To be eligible for a refund, you must have not received your product after 30 days within the contiguous U.S. or 60 days for international or backorder shipments. To be eligible for a return/exchange, your item must have arrived broken and/or unusable. When getting ready to send the item back to us, it must be in the same condition that you received it and be in the original packaging. Product with scratches, imperfections, or blemishes are ineligible for a refund, return, or exchange. Partial refunds will not be provided.
To complete your return, we require a receipt or proof of purchase.
Due to limited supply, your purchase may end up on backorder. If this is the case, we will do our best to notify you through our website, email, and social media profiles. If you are unsure if your purchase is on backorder, feel free to email us at [email protected] or send a direct message to https://twitter.com/divesupport
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. For purchases that contain items on backorder or shipping addresses outside of the contiguous U.S, our policy extends to 75 days which are eligible for a refund if your order doesn't arrive after 60 days of purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they arrived broken and/or unusable. If you need to exchange it for the same item, send us an email at [email protected] or a direct message to https://twitter.com/divesupport , then send your item to: 1233 Rahn St, Westland, MI, 48186, United States.
To return your product, you should mail your product to: 1233 Rahn St, Westland, MI, 48186, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.